Job Postings - ECSSEN

We are hiring

The Chinese Emotional Support Hotline is an Alberta wide initiative where our hotline provides emotional support, crisis intervention, needs assessment and resource referral services targeting the Chinese community, helping to overcome language & cultural barriers. The hotline was recently launched on April 12, 2021. Since then, the service has expanded to 24/7 operations and grown to more than 100 volunteers/supervisors and 20 staff members. The project has also received successful funding from the Alberta government and City of Calgary.
The hotline is a program is running under ECSSEN Career School, a registered non-profit charity helping immigrants gain Canadian experience and contribute their skills to the local community. The hotline is integrated with ECSSEN’s other programs including their free Food/Bread Delivery Program where our hotline helps to do direct intake for these other social service supports.

Interested in volunteering?
We are always looking for new volunteers to staff our hotline! Please apply by filling out our application form HERE.

NEW SUMMER JOB OPENING!

Hello everyone!

We are hiring a total of 15 summer positions to work on a software application project including Administrative Officer 1 position, Marketing and Advertising Consultant 5 positions, and Software Developer 9 positions. If you are interested, please send your resume to: [email protected] with subject line specified the position you are applying for.

The Interview Panel will notify suitable candidates to schedule an Interview.

Application deadline : May 24.

Recruitment requirements:

between the ages of 15-30 years old
citizen or PR, must be eligible for employment in Canada (international students are not eligible to apply)
must have a conscientious attitude, follow the work schedule and complete work on time.

What skills will the participant develop during this placement?

Client service
Teamwork
Communication
Digital skills
Leadership
Work remotely on MS Teams
Leadership

Salary and working period:

– Salary: $15/hour

– Full-time, working 35 hours per week

– Working Period: 8 weeks between July 3, 2023 – August 25, 2023

Position 1: Administrative officer

Tasks and Responsibilities

Oversee and co-ordinate office administrative procedures and review, evaluate and implement new procedures.
Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed.
Carry out administrative activities associated with admissions to post-secondary educational institutions Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation.
Co-ordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
Conduct analyses and oversee administrative operations related to budgeting, contracting and project planning and management processes.
Assist in preparation of operating budget and maintain inventory and budgetary controls.
Assemble data and prepare periodic and special reports, manuals and correspondence.
May supervise records management technicians and related staff.

Position 2: Marketing and advertising consultant

Tasks and Responsibilities

Design market research questionnaires
Plan development projects and co-ordinate activities with representatives of a wide variety of industrial and commercial enterprises, community and business associations and government agencies
Assess business opportunities and develop strategies to attract venture capital 4. Conduct surveys and analyze data on the buying habits and preferences of wholesale or retail consumers.
Evaluate customer service and store environments.
Prepare reports, research papers, educational texts or articles.
Plan and develop E-commerce strategies 8. Provide consultation on planning and starting of new businesses.

Position 3: Software developer

Collect and document users’ requirements and develop logical and physical specifications.
Research, evaluate and synthesize technical information to design, develop and test computer-based systems including mobile applications.
Develop data, process and network models to optimize architecture and to evaluate the performance and reliability of designs.
Plan, design and co-ordinate the development, installation, integration and operation of computer-based systems including mobile applications.
Assess, test, troubleshoot, document, upgrade and develop maintenance procedures for operating systems, communications environments and applications software
May lead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software and other embedded software control systems.

Ongoing Position Openings:

Chinese Emotional Support Hotline Volunteers
Chinese Emotional Support Hotline Community Outreach & Marketing Coordinator
Chinese Emotional Support Hotline Training Coordinator

Job Details:

Chinese Emotional Support Hotline Volunteers

Founded in 2004, ECSSEN Career School is a non-profit registered charity in Alberta Our mission is to support immigrant newcomers and socially disadvantaged to become productive members of society by providing career development opportunities, social service programs and other community-based support. .

Under the COVID-19 pandemic, the Charity sees more and more urgent need for emotional support from Chinese community. We have recently launched a Chinese Emotional Support Hotline to help meet this pressing need.

The hotline was officially opened on April 12th, 2021 and is currently open 24/7/365. Our hotline phone number is 587-997-5977, free for anyone to call within Alberta. Our hotline is currently staffed by trained volunteers.

Please use this link to apply: https://forms.gle/HVGG6zgB2CuZXYpS8 or email to [email protected] if you cannot access this link.

Hotline Listener Volunteers:

Time commitment = 2 hours per week

Answering phone calls and listening callers through their stress, anxiety and other
Providing information and making referrals to community service agencies
Recognizing risk factors including, but not limited to, suicide, child safety, self-harm, and
domestic violence, and addressing them with supervisors and crisis response services
Must be fluent in Chinese (Mandarin) + have basic English skills
Work from home

Hotline Supervisor Volunteers:

Time commitment = 4 hours per week

Help monitor our frontline volunteer listener’s calls, provide feedback and act as a point
of contact during volunteer shifts for any guidance
Assisting volunteers in communication & providing emergency response plans during
crisis situations (i.e. suicide, family violence, etc.)
Help our volunteers search for community resources during their shift
Must have relevant education or experience in related fields such as social work,
psychology, counselling, mental health, helpline volunteering, community resource work,
Must be fluent in both English & Chinese (Mandarin)
Work from home

Chinese Emotional Support Hotline Community Outreach & Marketing Coordinator

Please send your cover letter and resume to [email protected] and include CESH-Community Outreach & Marketing Coordinator in the subject line and your cover letter.

Duties and Responsibilities:

Build strategic relationships and partnerships with key players, agencies and communities (Government, NGOs, local community service providers)
Establish marketing goals based on project requirement and performance
Develop strategies and promote volunteer recruitment & the hotline service
Design promotional materials i.e. posters, fliers, brochures in both English & Chinese
Deploy successful marketing methods
Prepare and monitor the marketing budget
Measure & report performance of marketing campaigns

Qualifications:

A recognition of ECSSEN’s mission and value
Excellent communication and leadership skills
Excellent computer skills including use of applications such as Zoom, Excel, Google Drive, Outlook, etc.
Good design skills
Ability to work individually and as part of a team
Fluent in both English and Mandarin or Cantonese

Salary:

Up to 10 hours/week @ $18/hour

Work location: working from home

Closing date: until filled

Chinese Emotional Support Hotline Training Coordinator

Job description

We currently plan to hire a Training Coordinator to build our training program, deliver the training & manage the training of our volunteers.

Please send resume and cover letter to [email protected] and include CESH-Training Coordinator in the subject line and your cover letter.

Duties and Responsibilities:

Develop & present training modules related to emotional support & crisis intervention (child abuse, domestic voilence, suicide) in both Chinese & English to our volunteers
Develop & present webinars to the Chinese public community on mental health topics
Help orientate volunteers & supervisors during their first shifts
Tailor culturally sensitive and community oriented training to support Chinese residents in Alberta
Assess current & future training needs to make comprehensive training plans
Consult with outside professionals to build & improve the training program
Answer volunteer training related questions from volunteers and community partners

Qualifications:

Relevant education or professional experience in related fields (Masters preferred), such as psychology, social work, counselling, therapy, or other mental health related fields.
Preferred in depth experience with emotional support listening (distress line, addictions line, mental health line, etc.).
A recognition of ECSSEN’s mission and value
Excellent communication and leadership skills
Good computer skills including use of applications such as Zoom, Wechat, Google Drive, etc.
Ability to work individually and as part of a team
Fluent in both speaking and writing English and Chinese Mandarin

Salary: Up to 10 hours/week @ $20/hour

Work location: working from home

Closing date: until filled

Work location: working from home

Closing date: until filled